For support, use the email linked to your CrateRWD account. Include the screen name and what happened. Keep passwords, sign-in codes and payment details out of your message.
LET’S GET YOU SORTED
Talk to CrateRWD.
Questions, a tricky import, or something that needs fixing? Tell us what you’re trying to do.
Phone
+61 429 219 209Based in Queensland, Australia. If we miss you, send an email with a suitable time to get back to you. An immediate or 24-hour response is not promised.
Migration assistance
Prefer a hand bringing your business over? Tell us your current software, approximate inventory/customer/historical hire record counts and the outcome you need. We’ll review the scope and provide a quote before paid work starts. Please arrange a private transfer method with us before sending customer exports.
Request a migration quote ↗Business details
CrateRWD is operated by Brenton James Haddin, sole trader trading as CrateRWD.
ABN 30 671 785 400 · GST registered from 25 October 2026.
Business contact location: Shailer Park, Queensland, Australia.
Before you get in touch
For a Home question, let us know whether you are organising rooms, uploading a floor plan or adding belongings. For Business, include the task you are working on, such as inventory, a dispatch, partial returns, an inspection or a CSV import. Tell us whether you are using the website or iPhone app so we can point you to the relevant steps.
A screenshot can help explain a problem. Remove private customer details and financial information before sharing it. For subscription questions, tell us whether you purchased through the website or Apple; do not send card numbers or sign-in codes. You can find setup instructions and cancellation guidance in the help pages below.