YOUR ACCOUNT & RECORDS
Request account
deletion.
From the iPhone app
Open More → Account & privacy → Delete account and follow the confirmation steps. Submitting the request starts a review; it does not mean all records have already been erased.
From the web or by email
Use the deletion controls in your signed-in account, or email admin@craterwd.com from the email linked to your account. Tell us you want to delete your CrateRWD account. We may verify control of that identity; never send your password, sign-in codes or card details.
Before you request it
- Export records you need and separately download important original files.
- Resolve ownership or membership of a shared Business; another member’s records may affect the process.
- Cancel a paid subscription with its purchase provider. Deletion does not cancel Apple or website billing.
- Remove device-local drafts and plan copies separately if needed. Deleting the app does not delete cloud records; device backups or previously shared copies may remain.
What happens next
We review the request and any shared-workspace restrictions. Account/profile and owned-workspace records follow the applicable deletion process. Limited billing/security references, records needed for legal obligations or shared history may need different handling; we will explain applicable restrictions. We aim to respond to the request within 30 days.
See the Privacy policy for categories of information, service providers and retention details.